Focus partners with Front
Focus Travel Partnership, the UK’s leading consortium for SME TMC’s, is pleased to announce a new strategic partnership with advanced customer service platform Front. Following a unanimous endorsement from the Focus Innovation Group, the collaboration will bring a productivity boosting, AI driven, omnichannel communication platform helping to boost customer service delivery for Focus TMC Partners. Rollout is due to begin during Q3 2025.
Craig Klemp, VP Sales and Partnerships at Front commented: “We are thrilled to be partnering with Focus Travel, a recognised leader in the UK business travel sector. Their reputation for innovation and service excellence aligns perfectly with Front’s mission to help travel businesses deliver exceptional customer experiences. We’re excited to work together to bring even more value to the business travel community.”
Tony Edge, Business Solutions Manager at Focus Travel Partnership said: “Partnering with Front aligns with our technology strategy perfectly. Their cutting-edge platform unlocks so much potential for our Partners in driving efficiencies within their workflow. After thoroughly reviewing Front, the Focus Innovation Group concluded that the innovative platform would go a long way in supporting TMCs in delivering a seamless customer service experience across numerous capacities.”
About Focus Travel Partnership
Focus Travel Partnership is the leading UK business travel consortium for the independent and SME sector and represents 50 TMC Partners with a total turnover of over £1.3 billion. Focus leverages the latest technology platforms and a comprehensive range of services to support its TMC Partners, enabling them to future-proof their businesses. The collective size and buying power of the partnership, along with its long-established industry leading corporate air programme, enables Focus to negotiate the best possible deals with suppliers across all sectors. The continued growth and strength of the partnership through TMC Partner membership, supplier base, and buy-in from all major global airlines, is currently unmatched by any other UK consortium.
For more information, please visit https://focustravel.uk/
About Front
Front is the AI-powered communication platform trusted by over 100 travel management companies to streamline traveller and supplier operations. It unifies your communication channels, email, phone, SMS and WhatsApp, into one intuitive workspace for faster responses and easier cross collaboration so you can provide excellent service at scale. Plus, practical AI and no-code workflow automation help TMCs design best-in-class traveller experiences with ease. Whether it’s updating itineraries, handling cancellations, or managing VIP travellers, Front makes service seamless and scalable.
For more information, please visit: https://front.com/industries/b2b-tech
For further media information please contact: Joanne Emerson / e: JoanneE@Focustravel.uk / t: 0203 978 4942